The Flip Medley » Blog Archive

Customer Service

I’m not going to reproduce the entire thing here, but I got a kick over an e-mail going around showing how one J2EE vendor deals with customers.

I’d be looking for a job if I treated my customers like that. Wow.

1 Tim 27 July 2006 @ 7:51 pm

I don’t know how to wipe my ass. Can you help me?
2 Tim 27 July 2006 @ 7:52 pm

Wait, there is a roll of paper next to the toilet… i’m going to try that…
3 Tim 27 July 2006 @ 7:53 pm

didn’t work. pulled on paper but it just rolled out in one long piece. not sure what to do now…
4 Tim 27 July 2006 @ 7:55 pm

ok, figured out to tear off a piece… going to try it
5 Tim 27 July 2006 @ 7:55 pm

hmm…. not sure if i’m doing it correctly… poked through
6 Tim 27 July 2006 @ 8:01 pm

I don’t get it. This guy is smart enough to post on a forum but can’t RTFM. How can one be resourceful but yet so unresourceful at the same time.
7 flip 28 July 2006 @ 10:29 am

No idea. But hey, even if he didn’t perform due diligence, he’s a customer — you have to at the minimum, steer him to the documentation without making him feel like an idiot! That said, I think this is a great example of why the some companies are still able to retain customers despite other vendors giving away their product for free — they still don’t understand the art of supporting the customer.
8 Tim 28 July 2006 @ 12:16 pm

it is because they don’t have any experience being a whore like you and i
9 flip 29 July 2006 @ 1:02 am

I think for the $400 million (or was it $600 million?) that Red Hat paid for JBoss, they’ll learn to be as whorish as the two of us.